Shipping policy
Processing time:
Please note that once you place an order with us, we aim to have it processed and shipped out as quickly as possible.
Orders are typically processed and shipped within 1–5 business days after being placed. Once shipped, the estimated delivery time is 6–20 business days, depending on your location.
Total estimated delivery time is 7–25 business days (including processing and shipping).
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.
Orders are shipped from our international fulfillment center, and delivery times may vary depending on the destination and customs processing.
Processing times may also vary slightly based on order volume and stock availability, especially during peak periods such as holidays or major sales events.
We appreciate your understanding and will always do our best to ensure your order is processed and delivered efficiently.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place separate orders.
Shipping Rates
We offer clear and transparent standard shipping rates based on your delivery location:
- United States (most locations): $7.99
- United States (remote areas): $8.99
- United Kingdom: £5.99
- Other international locations: $7.99
We offer flat-rate international shipping through our logistics partners to keep delivery costs simple and transparent.
Shipping costs will be displayed at checkout before you complete your purchase, so you will always know the exact shipping fee in advance.
Free Shipping
We offer free standard shipping based on your order value and delivery location:
- Orders over $79 qualify for free standard shipping to the United States and selected international destinations
- Orders over £59 qualify for free standard shipping in the United Kingdom
Free shipping will be automatically applied at checkout when your order meets the required amount.
Misdelivered packages and PO Boxes:
Our company is committed to providing reliable and timely shipping services to our customers. However, we recommend providing a complete and accurate shipping address, including any necessary details. If you have concerns about delivery to a PO Box or specific address type, please contact us before placing your order.
Customers are responsible for providing accurate and complete shipping information at checkout. If there is an issue with the delivery due to incorrect or incomplete address details, please contact us and we will do our best to assist you in resolving the issue.
If a package is returned to us by the carrier due to delivery issues, we will contact you to arrange the next steps. Additional shipping charges may apply depending on the situation and carrier handling.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at support@pawscarelab.com. We will be happy to assist you in any way possible.
Lost Packages:
We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.
We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status.
To request a replacement, please get in touch with our customer support team at support@pawscarelab.com and provide your order number and any relevant information regarding the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you.
If your package is marked as delivered but cannot be located, please contact us as soon as possible. We will assist you in reviewing the delivery details and help you contact the carrier to investigate the issue.
We strongly recommend that customers provide a secure shipping location to prevent any issues.